HOW CAN I RETURN MY ORDER?

If an order If an item arrives damaged, tampered with, or broken , the customer has the option to return it. Simply let us know, and we will replace the item(s) as soon as possible, subject to availability in our warehouse.

We accept returns within 15 days of receipt (provided the conditions stipulated in Law 47/2002 on the regulation of commerce are met). After verifying the condition of the product, a refund will be issued using the same payment method used by the customer, or a replacement will be sent, depending on availability in our warehouse.

If you wish to make a return, please send an email to info@artal.eus or call 686 433 133

1. Warranty of durable products All products offered through the website are completely original, unless otherwise stated in their description. As established in Article 123 of Royal Legislative Decree 1/2007, the warranty period for non-perishable products is two years from the date of delivery. Any issues must be reported to info@artal.eus or by phone at +34 686 433 133 within two months of their discovery. The warranty will be applied taking into account the nature of the goods sold on the website.
   1. They match the description provided by the seller
   2. Be fit for your intended use
   3. It offers the quality and performance expected of this type of product.

Therefore, artilezkohodeiak.com will assume the costs arising from the replacement or repair of the product.

1. Right of withdrawal and returns According to Article 102 of Royal Legislative Decree 1/2007, the consumer has the right to withdraw from the contract within 14 calendar days from the delivery date, the delivery date being that provided by the transport company. No penalty applies for exercising this right of withdrawal. To make a return, you must contact us regarding any issue that may lead to the return of one or more products from your order before the withdrawal period expires. You must indicate the reason for the return. This will allow us to guide you through the return process. The product must be returned in the same condition in which it was delivered and, as far as possible, its original packaging must be retained. The right of withdrawal does not apply to contracts for: The supply of goods that may deteriorate or expire rapidly; the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene ( Category Pamper Your Skin ) and which have been unsealed after delivery or show signs of having been used: the supply of goods which, after delivery and taking into account their nature, have been inseparably mixed with other goods.

3. Returns for defective products : A new product will be sent once the defective product is received at our facilities, and we will cover the return shipping costs. In the case of a refund, the amount paid at the time of purchase will always be refunded, which may differ from the product's price at the time of the return. Refunds will be issued using the same payment method used by the customer for the original purchase.

4. Returns due to incorrect product : If you receive the wrong product in your order, artal.eus will resolve the error as quickly as possible. We will send the correct product immediately so that the courier company can exchange it for the incorrect one. To process any return, you must contact us beforehand. Under no circumstances will a refund be issued before we receive and verify the condition of the returned products at our facilities.

5. Returning a product for unjustified reasons : You must contact us within 14 calendar days of the delivery date, and we will provide you with instructions on how to return the product. Return shipping costs are the responsibility of the customer, unless the return is due to a product defect. After receiving and verifying the condition of the returned products at our facilities, we will refund the amount paid at the time of purchase (taking into account any discounts or coupons used).

In accordance with current regulations, returns of personal hygiene products are not accepted. "Pamper your skin"

If you have any questions, please contact us at info@artal.eus or by phone at 686 433 133